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The tools needed to make a better, more informed decision. Decision analysis (DA) is the logic of making a decision using quantitative models of the d…

The first edition of Benchmarking in the Public and Nonprofit Sectors offered public officials and administrators at all levels of government a unique…

Effective Training & Development is essential if you are to continuously get the best from your people and extend the knowledge shelf-life of your com…

Praise for Zebras and Cheetahs «It's not the big that eat the small. Today, it's the fast that eat the slow. Zebras and Cheetahs teaches you step by s…

This book explores the ways in which psychoanalytic thinking can be more extensively and effectively used to the benefit of organizations and groups. …

This important resource offers an understanding of the basic principles that underlie training methods and the use of technology training in the workp…

This ground-breaking text looks at the ways of integrating sustainability aspects into science and engineering. In providing an all-round sustainabili…

This book reveals the Secrets to Service Success by analyzing four service companies that grew from small beginnings to the leaders in their industrie…

The whole world is witnessing radical economic changes. Traditional markets are stagnating; global markets are emerging. Business processes are becomi…

Sustainable development has been characterised by an emphasis on environmental issues and an ad hoc approach to structuring the subject which hinders …

The Three Faces of Leadership takes readers inside the minds of CEOs who have been celebrated by the Harvard Business Review over the last decade of t…

Designed as the go-to reference for managing a consulting business, The Business of Consulting is candid, practical, and eminently useful. Fine-tuned …

Take control of revenue management in the new hotel economy Hotel Pricing in a Social World: How to Drive Value in the New Hotel Economy is an insight…

This book takes stock of the state of the question on innovation in a particular area of education and training. But for this it must be noted that ec…

In this thoroughly revised edition of his classic book, Alan Weiss shows how consulting fees are dependent on only two things: value provided in the p…

The Balanced Scorecard is the leading methodology for implementing performance management systems and improving efficiency. Focusing directly on the p…

Since it was first published more than a decade ago, The Effective Public Manager has become the standard manual for public administrators and student…

The revised and updated edition of the book that changed the way you think about trading In the Second Edition of this groundbreaking book by star tra…

This book's unique perspective stems from its “knowledge diamond” framework to examine how individuals, communities, organizations and host industries…

Since it was first published in 1991, The Ethics Challenge in Public Service has become a classic text used by public managers and in public managemen…

Bubbling over with useful ideas. —Independent «Hard-wired to reality. Hype free and brutally honest.» —Business Age «Practical, down-to-earth advise o…

Designing Solutions for Your Business Problems is an essential resource for managers and consultants who help organizations resolve ambiguous problems…

Feeling stuck? Find out how to work toward the career of your dreams If you’re slogging through your days in a boring or unrewarding job, it may be ti…

This book explores the future of the financial services industry, giving readers an idea of the kinds of institutions and services that will survive i…

Those who serve the public trust must take special care to ensure they make ethical and responsible decisions. Yet the realities of bureaucracies, dea…

Is my enterprise really prepared for future business? What can I do to become more competitive? Ulf Pillkahn's book is directed at all of those seekin…

The Dictionary of e-business: * Now includes extended coverage of wireless and mobile terms * Is authored by an expert in the field * Presents more th…

Praise for INVENTORY RECORD ACCURACY «This updated version of Inventory Record Accuracy preserves its humorous and easy-to-read style. Supply chain pr…

Due to the dramatic shifts in the knowledge economy, this book provides a significant departure from traditional strategic management concepts and pra…

This landmark book begins with the premise that an organization must often fundamentally transform its business practices and organizational culture t…

All the best practices a manager and an executive need-in a one-stop, comprehensive reference Praise for Corporate Management, Governance, and Ethics …

Work-based learning is Joe Raelin’s unique way of incorporating a number of action strategies—such as action learning, action science, and communities…

If you buy a new BMW you may be surprised as much by the owner's manual as by the car itself. Thin, personalized, and containing information only on t…

Providing students with a solid grounding in the economic analysis of the law, this reader brings together edited versions of diverse and challenging …

This book is filled with the concepts, ideas, and practical suggestions that are needed for any manager to have at hand if he or she is a member or cr…

Radio Frequency Identification (RFID) is the technology applied for unambiguous and contactless identification of all types of objects. Varying magnet…

By studying the work of hundreds of the most original and effective business minds, the authors present a common architecture that illuminates excepti…

Today’s new breed, eXtreme projects are different. They feature high speed, high change, high complexity, high risk, and high stress. While traditiona…

Pierre-Richard Agénor’s pioneering work on Integrated Macroeconomics Models for Poverty Analysis (IMMPA) is cataloged for the first time in this must-…

Practical advice for your personal journey, from a self-made billionaire Business-Do is your personal handbook for achieving happiness by systematical…

This innovative new text from Jeffrey Sachs and Xiokai Yang introduces students to development economics from the perspectives of inframarginal analys…

First-Time Leaders of Small Groups offers novice and experienced leaders the information they need to keep their members interested and involved, reso…

The Right Projects Done Right! reflects the advances that have been made since the concern for managing multiple projects in organizations first emerg…

Top economists provide a concise and accessible evaluation of major developments in trade and trade policy. Economic Policy has earned a reputation ar…

Effective Training & Development is essential if you are to continuously get the best from your people and extend the knowledge shelf-life of your com…