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Recent Events -from September 11, to the anti-globalization protests to the collapse of the high-tech boom have accentuated the sense that the global …

This book provides an easy-to-follow roadmap for successfully implementing the Balanced Scorecard methodology in small- and medium-sized companies. Bu…

Outsourcing became fashionable in the late 1980s, came of age in the 1990s, and is now a normal part of corporate life. Written by well-known and resp…

A decade on from its birth, emotional intelligence is attracting more attention than ever before. Why? Because of its proven connection to performance…

Guy Fraser-Sampson draws upon twenty years' private equity experience to provide a practical guide to mastering the intricacies of this highly special…

The first reference to bring scientifically proven approaches to the practice of personal and executive coaching The Evidence Based Coaching Handbook …

Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about customer serv…

Executive Coaching is a “consumer’s guide” for HR professionals and executives who want to be good clients and savvy consumers of coaching services. S…

This new and thoroughly revised edition of the best selling Personnel Management text by Stephen Bach provides an authoritative analysis of the latest…

The definitive guide to capital markets regulatory compliance Governance, Compliance, and Supervision in the Capital Markets demystifies the regulator…

Take a management journey to the heart of the restructuring of SN Brussels Airlines, sharing the dos and don’ts of Jean-Frédéric Mognetti’s three year…

Advanced Web-Based Training Strategies fills the gap in the literature available on this topic by offering a volume that includes meaningful, applicab…

The formula that transforms the probability of success when growing your business with M&A The M&A Formula brings together decades of research and cas…

Five years ago the world of agency communications turned upside down. Ogilvy introduced 360 degree thinking, Unilever formulated their ABC process, TB…

A revolutionary way to describe business, xBML (extended Business Modelling Language) is an intuitive graphical language that unlocks the DNA of a cor…

In Human Resources Business Process Outsourcing, Edward E. Lawler III, Dave Ulrich, Jac Fitz-enz (the foremost experts in the human resource field) an…

This much-needed book offers trainers, consultants, evaluation professionals, and human resource executives and practitioners a hands-on resource for …

Add Facebook to your marketing plan—and watch your sales grow With 2 billion monthly active users across the world, Facebook has evolved into a commun…

Coaching Leaders is written for coaches who are in the challenging position of working with leaders and helping them excel as the top executives and m…

Innovative ruptures of traditional boundaries in value chains are requiring companies to rethink how they go to market, what they need to own, what th…

Organization Development at Work—a title in The Practicing OD Series—is a collection of conversations among leaders, practitioners, and educators in t…

Effective Training & Development is essential if you are to continuously get the best from your people and extend the knowledge shelf-life of your com…

Offering a unique picture of recent developments in a range of non-conventional theoretical approaches in economics, this book introduces readers to t…

Effective Training & Development is essential if you are to continuously get the best from your people and extend the knowledge shelf-life of your com…

As in previous editions of this popular text on cross-cultural management, students will find here an invaluable guide to key management theories, lin…

Most Fortune 500 companies still struggle with workplace planning and design issues. Millions of dollars are invested each year by companies with the …

Training Older Workers and Learners is a groundbreaking resource that focuses exclusively on age 40-plus workers. This much-needed resource offers tra…

Three decades ago competitiveness was unheard-of; today it has taken the world by storm. But what is it? And will it last? In Top Class Competitors St…

The sales function is the front-line of any business. Keeping up with the latest sales techniques is essential, as well as ensuring you have a motivat…

Based on a wealth of empirical studies and case studies, this book explains the strategic choices companies have to make in order to remain consistent…

In this book, Gilbert Paquette?an internationally recognized expert in the field of technology-based training?offers IT professionals, trainers, and c…

From William Horton – a world renowned expert with more than thirty-five years of hands-on experience creating networked-based educational systems – c…

Management has been one of the driving forces of the last century, indeed an idea and a language that colonized most other institutions, areas of huma…

A guide to putting cognitive diversity to work Ever wonder what it is that makes two people click or clash? Or why some groups excel while others fumb…

An innovative simulation-based approach for strategic decision making when launching new products Growth Dynamics in New Markets contains a dynamic ca…

Essential resources for training and HR professionals Kenneth H. Silber and Lynn Kearny Organizational Intelligence A Guide to Understanding the busin…

The single biggest preoccupation of senior management of any listed company is its institutional investors. CEOs and CFOs on average spend around 40% …

Written by Jeanne Palmer, one of the superstars of HR recruiting and consulting, The Human Resource Professional’s Career Guide is the first ever comp…

What people are saying about Discount Business Strategy: «Michael Andersen and Flemming Poulfelt provide a provocative discussion of the rapidly growi…

Due to the dramatic shifts in the knowledge economy, this book provides a significant departure from traditional strategic management concepts and pra…

In this lively and readable book, the authors argue that in recent years far too much has been made of customer satisfaction, and that this has come a…

Effective Training & Development is essential if you are to continuously get the best from your people and extend the knowledge shelf-life of your com…

Inside the Customer Universe reveals how an organization can become ahead of the game by focusing a its strategy on predicting customer needs rather t…

The sales function is the front-line of any business. Keeping up with the latest sales techniques is essential, as well as ensuring you have a motivat…

From Business Strategy to IT Action gives companies of all sizes the tools to effectively link IT to business strategy and produce effective, actionab…