Against the yellow background. Zero tolerance

© Ilya Marushchak, 2017

ISBN 978-5-4485-8185-4

Created with Ridero smart publishing system

Chapter 1. Who is this book for?

Every book has its reader. It doesn’t matter whether the author was aiming at them in the first place or whether some specific type of people becomes the recipients of the writer’s message, but every book has its niche. It’s different with this book. Anyone who can imagine for a moment that they are going to live in Asia for a considerable amount of time might get interested in this book, and it will be helpful.

When you think of living somewhere else, you inevitably think about the money you need. Well, if you’re not some kind of a beneficiary enjoying your life with no need for working hard to earn daily bread. I think it is clear for everyone now that we’re going to talk about Asia. It’s the part of the world that, in fact, is a parallel universe for “westerners”. Why do I call it so? Come here and stay for a few years, you will have your own perfect idea of everything, if only you’re not too lazy to analyze things. I label Asia like this because Southeast Asian countries have a very long history of social development, and, until quite recently, all of them were closed for any mutual interference of not only the “western” culture, but, mostly, the neighbouring cultures as well. Believe me, underneath this thin ice of familiarity on the surface that seemingly resembles of our culture concepts, there is an ancient civilization with thousands years behind. “Western values” are a parallel universe for this civilization too. Despite the cross-cultural interaction of our worlds, it doesn’t go any further than the economic cooperation yet. But even this kind of cooperation only concerns macroeconomics without deeper effect. These days the universe of SEA, with its unimaginable pace of economic development, becomes more attractive for individuals who, due to different reasons, try to build their life and career there, or, at least, have started to seriously consider it. There are many people like this, but they can be easily divided in a few categories.

I guess the largest group involves employees hired by Asian companies that attract more and more foreigners these days. Asian companies have offices all over Europe and America where most of the staff members represent the “Western civilization”. But now Asian companies extensively hire foreign employees for their offices in Asia too. These companies are not huge international corporations; more often they are small or medium firms operating at the local markets only. Regardless of how big the company is there will always be significantly fewer foreign employees than the local ones, so they will have to work under the conditions of the “parallel universe”. So, first of all, this book is for them.

The next large group of my readers includes those people who decided to try and start their business in this part of the world. Small western companies along with individual businessmen and merchants have been massively longing for SEA for the last several years. Economic upswing, increase in population and its growing wealth give more business opportunities not only for global international giants but for individual venturers as well. But while large international companies can afford to play by international rules, small firms (and individual businesses, of course), again, have to live and work under the conditions of the “parallel universe”.

In the context of the worldwide globalization people’s way of thinking transforms accordingly. People get new ideas and they quickly become world trends or stereotypes. Whatever works. One of such ideas proclaims that in order to provide yourself a decent living wage in Asian countries (where it is so cheap, warm, exotic – name it) you only have to work a couple of hours a day, enlighten ignorant locals about blessings of the Western civilization and sunbathe on the beach or enjoy your hobby for the rest of your time. As a result, the “globalization generation” is striving for Asia. They are reaching out for self-support, independence and everything that the globalizing world can offer them. The fate has something different for them in stock though. Anyway, there are so many people of this type that this book will be apparently useful for them too.

Besides, everyone who probably doesn’t have to make money here but would like to integrate into Asian society for some time will also find some tips in this book. For example, someone has come here for work or business and their family have followed them. Lack of social interaction and familiar cultural environment can be devastating for any immigrants, whether they’re here for a long time or just for temporary residence. The more different the foreign mindset is, the more complicated it is to get used to it. I think everyone has already learned the simple truth: even if you speak one language it doesn’t necessarily mean that you understand each other.

Even the happiest family cannot stay socially and culturally isolated for long. Expat communities are not always a satisfactory substitute for what people left back home.

This “parallel mindset guide-book” will be helpful for everyone whose comfort, wealth and success largely depend on social relations and communication skills.

I have to mention one very important point before I continue. There will be no search for general “humanistic ideals”, no attempts to “understand each other”, no recommendations about “how to become a local” or “how to make 1000 Asian friends”. In this book you will find purely pragmatic tips for building bridges that will lead you to getting the most out of it depending on what you actually need. Some will probably think that my views are too tough and exactly opposite to what western psychologists and communication strategists would teach you. In fact, it’s true. I don’t have much in common with them. I have deliberately chosen this line against the modern mainstream social trends. Many of those who have been born and raised in the world of western cultural values might think that some aspects of social interaction in Asia are ill-favoured and inhumane, so they are constantly trying to “translate” them into more familiar forms to be able to put up with them and keep feeling comfortable in social interaction.

But, mark my words, when for the first time you lose a big amount of money or a good job because they crash against the iceberg of “different mindset”, your humanistic beliefs will fade a bit. It’s only up to you whether to use this information or not, but it won’t hurt to know anyway.

Chapter 2. Who are you here?

This chapter might hurt somebody’s self-esteem. I mean both those who regard themselves as experts in some field and also those who are supposed to be successful businessmen.

I’ll try and sugarcoat it from the beginning. Most probably, your self-rating is realistic. But bear in mind, it is realistic according to the reality of the western world. Local reality makes some difference. It is extremely important to realize it and accept as a given, because this will be the basis for all of your future communication “matrix”.

The optimum alternative for the start is to tell yourself: “I am an alien. I don’t know anything. I don’t understand what’s going on here. My experience is not an established truth. All seemingly familiar external evidence might turn out to be something completely different”.

This approach will help you not to delude yourself with any “familiar” things before you really check and study all the information. Besides, your past experience in social interaction and building relationships is not helpful at all here. There is one most important reason for it. You don’t understand what motivates people in every specific case. You might have an impression that something is similar to what you dealt with before. You might imagine the differences are not so big. This will be your biggest mistake. In some (very simple) situations your experience will be useful, of course, but it is always better to spend some time and analyze the motives of the opposite side in details beforehand (well, or later, when something goes wrong). Never jump to conclusions before you get a store of knowledge about this place.

I will repeat it again and again. You are among people whose civilization background goes back thousands of years and hasn’t really changed for all this time, whereas the Western world has been drastically changing during the last 100—150 years, especially regarding communication and “universal human values”.

So if you still choose to bite the bullet and agree to be an alien, let’s move on to the next point.

Who are you to them? The answer to this question will hardly make you feel happy.

You are assets. A resource. That’s it. You are not exactly a human being to them. Those who don’t belong to their race and civilization are not exactly human beings like they are. Actually, even if you do belong to their race, it doesn’t mean much if you haven’t been brought up in the local traditions of the country and know nothing about them. Those Asians who were born and raised in the West and have different mindset are called “bananas”. If they don’t share the historically developed moral principles and ethical norms and values of Asia, they are like bananas: yellow outside, white inside.

When they interact with you in any field, regarding any subject, you can be absolutely sure: their priority is always the same – using you to their advantage. There are no exceptions here. You can be a source of material valuables and higher reputation, or even a source of genetic material for their future children. The behaviour pattern can slightly change for those reasons. It is the behaviour that can be different, not the basic approach. You are still a resource. If you remember it and act accordingly, you have some prospects of success.

In order to substantiate my statement, I will make an example at the very mundane level.

If you often go to the market and buy fresh vegetables from the same vendor every time, what they do after some time? In the “western” world the vendor will make a discount for you or choose better vegetables for you and recommend what is fresher today. They will do everything to please you and make you feel like coming here again and again. An Asian vendor will soon start covertly increase the prices for you. It will go on like this until you find it out and leave for another vendor who will do the same after some time. It makes sense: you are a temporary resource, and low prices are for “insiders”. They should get their maximum profit from you while you are here. Local ethical principles are for locals and have nothing to do with you. Most of Asian countries have only one prevailing nationality. So don’t waste your time trying to find any “integrative” or “globalist” views in their culture, history, and, consequently, in their minds. You are a representative of another race. Nothing here is about you. You aren’t supposed to be equal in their view of the world, and their approaches show it in the best possible way.

Conventional wisdom has it that Asians are all and one super friendly and hospitable but this impression is superficial. Partly it is due to formal politeness that can be called the foundation stone of many ancient Asian cultures. As for the real motivation of some actions, you just won’t get it due to lack of knowledge. Here is a simple example. If an Asian that you hardly know invites you to a restaurant with other people that you know even less and pays for you – you are his reputation resource. He has a foreign friend, so his profile has been raised in the eyes of the others.

A few more words should be said about the equality. Forget your beliefs that all people are equal. Forget everything you knew and read about it in the West. Never start any communication on these grounds. People are not equal in Asia. Even if they are equal according to their state law, they are actually not. Asian civilization is a typical “civilization of social status”. Every more or less popular language in SEA has words indicating a person’s status in every specific case. Western terms “mister”, “miss”, “missis”, “sir” look like a feeble resemblance of Eastern classifications. For example, Vietnamese language has at least eight words describing someone’s status in terms of their gender, age, marital status, achievements etc. Asian society is a hierarchical society whether you like it or not. If you are going to live in Asia and always keep in mind what is right and what is wrong according to your personal beliefs, you will only make your life more complicated. Try to place yourself within local hierarchical limits. Try to understand who is “upper” than you, and who is “lower”. It might seem unpleasant to you in the beginning, but it won’t become a part of you, it won’t change your personality, it won’t harm your spiritual values. Regard it only as a working tool. If a person you are talking to doesn’t understand your position in the hierarchy, they simply don’t know how to deal with you. If you are in a big group of people, be ready to be asked about your age, marital status and children. These are not questions of pure interest, it’s an attempt to give you the right place in the hierarchy and treat you accordingly. Your relationships with locals will always be regulated by hierarchical rules. It’s the only way for them to communicate. They will be genuinely puzzled if you try to manifest another communication model. We will get into this in the next chapters with a lot of vivid examples.

Until then, let me cite a popular expat joke as an example.

Question: what is your place in a family hierarchy if you are married to an Asian woman and live in Asia?

Answer: “seniors” come first, so your wife’s grandparents are on top of the hierarchy. Then come her parents, then her uncles, aunts, their children, then your wife, her brothers and sisters, your children and your nephews and nieces, then – a goldfish in the bowl in your living room. You rank after the fish. Besides, you are the one who should support the whole family.

The next following paragraphs are especially for the gentler sex. Dear ladies, when in Asia, always keep in mind that this is a totally men-oriented civilization. They have probably heard something about equal rights for women but they don’t really understand, even now, how we live with it. In general, if you are a woman and plan to start independent business in Asia (or any other independent activity) and communicate on your own, you will have to act a bit different than you used to do at home. First of all, let your skin be as thick as possible, because you will have to put up with local men’s teenage sense of humour and behaviour, even though you keep in touch with them only because of business or work. I’m not saying there will be necessarily sexual harassments but, believe me, you will often be left with a bad taste in the mouth. Of course, you can react appropriately to protect yourself, but doing this, you take a risk to lose your potential business partner. Besides, you will constantly have to struggle and prove everyone around that you are really a professional and have a firm character. No matter what you do, no matter what your field is, whether it is oil production or modeling. Makes no difference at all. You will often have a feeling that nobody takes you seriously, and I wouldn’t call these suspicions ungrounded. That’s how it is, it’s a traditional point of view. You will have to change it in every single case, with every single man you need to communicate with to achieve your goal. Let’s be honest, it’s annoying. It will take you some time to start to get used to it and change. If you manage to change your ways, you’ll be able to run a business or work in Asia. But these changes will be very noticeable for your family and friends, especially for those who stayed at home. Moreover, you never know whether it will make you happy. I can only claim that such acquired toughness will undoubtedly help you do business with any type of partners in any part of the world.

Chapter 3. Basics of communication

This chapter continues dealing with the hierarchy of Asian society and how to use it to your advantage. The most important thing you always have to understand is what your own place in the hierarchy is according to your companion.

You may find some contradiction here. Like, the author has just said that a foreigner doesn’t belong to the local system, but in the next chapter he is already trying to put him in some place in the hierarchy. It’s not a mistake. The point is that the tradition of “placing” a person is hardwired to the Asian mindset, so you will be “placed” somewhere automatically, even though you are a foreigner. Therefore, relationships are also structured “by default” – from up to down or vice versa. If this contact is important for you try to understand two things. The first question is what your “default” position is, according to your companion. In order to understand that you should know what your companion’s position is among his fellow countrymen who have a similar set of “tactical and technical” characteristics as you do.

For example, if you are a male, married, with children, aged 30—35, and your vis-à-vis is over 50 and has grandchildren, then you are one or two levels lower, so you will be treated like a junior. All your suggestions and opinions might not be taken seriously, if only you are not a representative of someone “higher”, officially authorized.

The second question is what kind of resource you are for your companion at the moment.

If you understand these two aspects, you will be able to communicate properly and play by your own rules.

The main thing you will learn is when and how to “log out” of this system. All your local colleagues, partners and buddies have already placed you in the structure, formed the principles of communication and got it right (according to them) how to use you. Even your employees are slaves of the system. They aren’t dedicated to the work you have hired them for (you are still a resource). You should understand that. Knowing aims, methods and expectations of the opposite side is a great advantage. I will tell you about a relevant case from my own experience that made me fully review my communication approaches and principles of dealing with local employees.

I guess it was my first year in Asia. I was trying to start a business. In spite of the fact that I had already hired some sales staff, I still preferred to deal with the key customers and solve large problems by myself. We mostly worked with midmarket local companies; so all negotiations were carried on with the aid of Vietnamese interpreters.

One day we had to hold talks with the owner of quite a large distribution company, an elderly woman. The company claimed the status of an exclusive distributor, but there was a big overdue delinquent liability to us on their side. Some of my employees tried to discuss debt payments with her, but in vain. They still owed us a considerable amount of money. These were two reasons (prospects of future cooperation and the need of getting money) why I decided to take part in these negotiations personally.

My translator was a young local girl who had spent a long time in Russia. She spoke both languages seamlessly and worked as an accountant’s assistant in our company, so she was fully aware of the situation, its circumstances and the overall goal of this meeting.

The first hour of the meeting was full of mutual assurance of far-reaching prospects and great opportunities of future cooperation. It was traditionally cute and friendly. After that they strongly hinted that it would be perfect to call it a day for now. But since the delinquent payment issue hadn’t even been brought up, I insisted on further discussion, all the more so as the list of questions had been approved beforehand. As it immediately turned out (to my great surprise), nobody was even going to raise this question. My partners hadn’t prepared any documents from their side for reconciliation. Of course, they still admitted they had a debt. When I tried to ask some polite but very specific questions about the reasons for having this debt for so long and why my staff couldn’t solve this problem it in the regular course of business, all the answers suddenly turned into something like “we wanted to pay on time, but there were so many reasons why we didn’t – sometimes the western wind was too strong, once we lost the key from the shop, another time the sun set in the east… we just couldn’t, you see that we have good excuses… You can understand it. We will pay very soon. Especially if you sign an exclusive contract with us and supply more goods on trust. We also need some budget for marketing”, etc. When I was listening to the translation of this monologue, my vis-à-vis was friendly smiling at me and repeating that I shouldn’t have worried – everything was fine, it just turned out like this.

But after my polite (I was really polite) request to start talking more realistic, make a schedule for the repayment of debts signed by the owner and agree to suspend shipments on trust until the debt redemption, the interpreter asked to talk to me one on one for a minute.

When we were left alone she said that now it would have been the right thing to thank the partners and leave because since I was much lower by my social status than that old woman, I just couldn’t say such things to her. As for the interpreter, she was even lower by her status so she also couldn’t translate what I asked her, because that old owner of the company could have been her grandmother. I asked her what I was supposed to do with that flow of pure garbage (some kids in a kindergarten would have sounded more sensible, to be honest) that they had offered as reasonable excuses for delayed payments. She said that in this case the best way to act would be to pretend politely that you had believed it and get back to negotiations later. Also it would be much better to trust local staff to negotiate next time.

I guess, someone less peaceful than me would have already started to feel overemotional about the whole situation. But I realized that anger wouldn’t help so I decided to try a different method.

I asked the interpreter to say that she was extremely sorry personally but her boss told her to translate word by word everything that he was saying. After that I politely described my whole vision of the situation and how, from my point of view, it was possible to continue our cooperation. I also genuinely expressed my real attitude to the so-called reasons for the delay of payments.

It had a bombshell effect on them. I could read it from their faces. Their minds were completely blown. I was sure this lady had never met a person twice younger than her who would have dared speak to her like that. For a moment I thought that they were going to say that our cooperation was over. A minute later the lady came to her senses (which I couldn’t say about my employees) and said that in spite of the fact that “the terms of the contract had been violated by themselves” and none of it was their fault, they promised to think about it and let me know about the decision.

I will tell straight off – we worked together about a year more after this. I met her again once or twice (when it was really impossible to avoid personal meeting). She always said to everyone that I was very hard to deal with.

I have drawn a lot of conclusions from that case. I will give further consideration to all of them in the following chapters. But I can mention the main one right now – if you know how to immediately “sign off” from the position you were automatically placed, it gives you a huge advantage. Of course, you should fully understand the motives of the opposite side.

If you manage to control this “bombshell effect” it will let you control your opponent while they can’t really get what is going on. You can do whatever you want until they find another suitable “niche” for you in their minds. This is a real opportunity to manipulate Asian people that derives from their mindset, and their mindset had been crystallized a few thousand years before this “civilization of social status”.